Last Updated: [Insert Date]

Welcome to Sports Gear Store! These Terms and Conditions govern your use of our website theactivesports.com and all purchases made through our store. By accessing our site and making purchases, you agree to comply with these terms. Please read them carefully.

1. General Information

Sports Gear Store is an online retailer specializing in high-quality watersports equipment, including towables, kayaks, canoe accessories, and related gear. Our store caters to water sports enthusiasts of all levels, from recreational users to serious adventurers.

2. User Responsibilities

2.1 Account Security

When creating an account, you agree to:

  • Provide accurate and complete information
  • Maintain the confidentiality of your login credentials
  • Notify us immediately of any unauthorized account activity

2.2 Prohibited Activities

You agree not to:

  • Use our site for any illegal purpose
  • Attempt to gain unauthorized access to our systems
  • Use automated tools to scrape or copy content
  • Misrepresent your identity or provide false information
  • Interfere with the proper functioning of our website

3. Products and Services

3.1 Product Descriptions

We strive for accuracy in all product descriptions, specifications, and pricing. However, we cannot guarantee that all descriptions are entirely error-free. If you receive a product that differs significantly from its description, please contact us immediately.

3.2 Product Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

3.3 Safety Equipment

Safety gear (including Canoe & Kayak Helmets and Buoyancy Aids) must be inspected upon arrival. Do not use any safety equipment that appears damaged or defective. Contact us immediately for replacement.

4. Ordering and Payment

4.1 Order Acceptance

Your order represents an offer to purchase which we accept by sending an order confirmation email. We reserve the right to refuse any order for any reason.

4.2 Pricing

All prices are in USD. We reserve the right to adjust prices at any time, but price changes will not affect confirmed orders.

4.3 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

You authorize us to charge the full amount to your selected payment method at the time of purchase.

4.4 Order Processing

Orders are typically processed within 1-2 business days (excluding weekends and holidays). You will receive tracking information via email once your order ships.

5. Shipping and Delivery

5.1 Shipping Options

We offer two shipping methods:

  • Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after shipping)
  • Free Shipping: Available for orders over $50 via EMS (15-25 business days after shipping)

5.2 Delivery Areas

We ship worldwide except to Asia and certain remote regions. International customers are responsible for any customs fees or import taxes.

5.3 Delivery Issues

If your order hasn’t arrived within the estimated timeframe, please contact us immediately. We’ll work with the carrier to resolve the issue.

6. Returns and Refunds

6.1 Return Policy

You may return most items within 15 days of delivery for a refund or exchange, provided:

  • The item is unused and in original condition
  • Original packaging is intact
  • Proof of purchase is provided

6.2 Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns of:

  • Used bodyboards
  • Opened Canoe & Kayak Footwear packages
  • Used wetsuits (including Gul Wetsuits)
  • Children’s Sun Suits with removed tags

6.3 Return Process

To initiate a return:

  1. Contact us at [email protected] within 15 days
  2. Wait for Return Merchandise Authorization (RMA)
  3. Ship items to: Sports Gear Store Returns, 1133 Cabell Avenue, Washington, US 20008

Return shipping costs are the customer’s responsibility unless the return is due to our error.

6.4 Refund Processing

Refunds are issued to the original payment method within 3-5 business days after we receive and inspect your return. Credit/debit card refunds may take 5-10 business days to appear on your statement.

7. Intellectual Property

All content on our website, including text, graphics, logos, and images, is our property or the property of our licensors and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

8. Limitation of Liability

Sports Gear Store shall not be liable for any indirect, incidental, or consequential damages arising from your use of our products or website. Our total liability for any claim shall not exceed the purchase price of the product in question.

We are not responsible for:

  • Incorrect product use or failure to follow safety instructions
  • Damage caused by improper maintenance or storage
  • Delays or failures in delivery beyond our reasonable control

9. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the United States and the State of Washington, without regard to conflict of law principles.

10. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our site after changes constitutes acceptance of the modified Terms.

11. Contact Information

For questions about these Terms or any other inquiries:

Sports Gear Store
1133 Cabell Avenue
Washington, US 20008
Email: [email protected]
Phone: +1 (202) 555-0187
Hours: Monday-Friday, 9am-5pm EST

Thank you for choosing Sports Gear Store for your watersports adventures!